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bound by the Terms of Use (last updated on 10 August 2018) for the services.
In the event you cannot reach our Helpdesk or Customer Service by phone, please send an email to helpdesk@mns.mu or customer.service@mns.mu, indicating which system (CNP, Tradenet, CBRIS, PDMS, ...etc) you are facing difficulties, your name, and phone number. We shall contact you as soon as possible. Thank you.
Helpdesk
Tel: (230) 401 6825
Monday to Friday : 8:00 - 20:00
Saturday: 8:00 - 13:00
Sunday and Public Holidays Closed
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Banks E-Payment Processing System
The Banks E-Payment Processing System allows banks to receive electronic payments instructions from Mauritius Network Services (MNS). The payment instructions are sent by users of MNS online services to their respective banks for payment of various taxes and contributions to the Government of Mauritius.

Announcements
  • M_250423    De-activation of Helpdesk number 401-6825

    Dear Valued Customer,

    With a view to further improve our quality of services, we have put in place a new hotline on 86205. You are kindly requested to call on this number instead of 401 6825 to reach our Helpdesk.

    The number 401 6825 will not be available as from Friday 5th May 2023. Foreign customers are kindly requested to call on +230 460 7205.

     Sincerely,
    MNS Team
    25.04.2023

  • Payments in SGD Currency

    Please note that as from 01-MAR-2023, MNS BEPPS System will no longer convert Payment instructions received in SGD currency into MUR.

    Banks should hold a SGD bank account with BOM prior to sending MT102 files with SGD payments.

  • Dear Valued Customer,

    In line with our strategic objectives to provide the best possible service to our customers, we would like to inform you that our Helpdesk is now available on hotline 86205 from 8am to 8pm on Weekdays and from 8.00am to 12.00pm on Saturdays. Through our dedicated Helpdesk, we endeavour to remain available for our end-user community especially in times of deadlines.

    Our Helpdesk and Application Support team can also be reached via email on helpdesk@mns.mu.

    We would like to thank you for the trust you have placed on MNS and we remain available in case you have any feedback on the quality of our services.

    Sincerely,
    MNS Team

    28.11.2022

  • We welcome any feedback or complaint from our users, in order to improve our services.

    Should you have any, please send an email to feedback@mns.mu


  • NOTICE TO BANKS

    To avoid late payment penalty and interest, the MRA bank account must be credited within (1) one working day from date of Electronic Payment Instruction.